Privacy Policy

THE PACK BV – PRIVACY POLICY
Version 1.0 April 2024

 

1. Introduction

Below, you will find the policy of The Pack BV (hereinafter “The Pack,” “we,” or “us”) regarding the processing of data belonging to individuals external to our organization (customers, prospects, business contacts, suppliers, applicants, etc.).

This policy applies solely to the processing of personal data of natural persons, not of legal entities.

The policy may be updated from time to time. The most current version is always available on the website thepack.be.

2. General Information Applicable to All Our Personal Data Processing
2.1 Who is the Data Controller?

“THE PACK BV”, headquartered at Meiboomstraat 3B, 2820 Bonheiden, Belgium, enterprise number 1005.552.082, email: thepack@thepack.be, is responsible for the processing activities outlined in this privacy policy.

2.2 How Do We Receive Your Personal Data?

Typically, you provide your personal data to us directly. For example, this may occur when you contact us via our website.

Occasionally, we receive your contact details through the organization you work for (your employer, your client, etc.) or through an external partner (e.g., a recruitment agency). We may also find, update, supplement, and improve your contact details through public sources and social networks.

2.3 Who Are the Recipients of Your Data?

For all purposes mentioned below, we share your data with subcontractors processing personal data on our behalf (processors).

Additionally, we may share your data with other categories of recipients, which will be specifically mentioned under the relevant processing purpose.

2.4 Do We Transfer Your Personal Data Outside the European Economic Area?

The servers of The Pack are located in Belgium, and your personal data is not transferred to countries outside the European Economic Area. By exception, your data may be transferred to a non-EEA country only (i) at your request, (ii) as necessary to execute the agreement with you, or (iii) as required for the establishment, exercise, or defense of legal claims. In such cases, an appropriate level of protection will be ensured through the use of the European Commission’s standard contractual clauses or an adequacy decision by the European Commission.

2.5 What Are Your Rights as a Data Subject?

As provided by law, you can exercise the following rights:

• Right of Access: Allows you to review the personal data we process about you.
• Right to Rectification: Enables you to correct or complete inaccurate or incomplete data we hold about you.
• Right to Erasure: Permits you to permanently delete your data under certain legal conditions.
• Right to Restriction: Allows you to freeze the use of your data without deleting it under certain legal conditions.
• Right to Object: Allows you to oppose the processing of your data under certain conditions, particularly when based on our legitimate interests.
• Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
• Right to Object to Direct Marketing: You can always object to the processing of your data for direct marketing purposes.
• Right to Data Portability: Allows you to transfer, copy, or forward your data to another controller when the processing is based on your consent or an agreement.

You can exercise your rights by contacting us at thepack@thepack.be.

You also have the right to lodge a complaint with the supervisory authority in your place of residence. For Belgium, this is:

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
contact@apd-gba.be
Tel: +32 2 247 48 00
https://www.gegevensbeschermingsautoriteit.be/

3. Specific Processing Applicable to You
3.1 You Are a Customer of The Pack

If you are (or represent) our customer, we process your personal data for:

Customer management (service delivery, relationship management, invoicing, collection, etc.) based on the necessity to execute the agreement with you. Without your data, we cannot fulfill the agreement.
Direct marketing, based on our legitimate interest to keep you informed of our activities and expertise.

Your personal data is retained for up to 10 years after the termination of our agreement with you. For data processed based on your consent, you can withdraw your consent at any time.

If you provide us with personal data of others in connection with our services, we assume that you process and share this data lawfully.

3.2 You Are a Prospect of The Pack

If you are a potential customer, we process your personal data for:

Prospect management, based on the necessity to take pre-contractual steps if you wish to become a customer.
Direct marketing, based on your consent, which you can withdraw at any time.

Your contact details are retained for up to 10 years after you become inactive as a prospect.

3.3 You Are a Supplier or Business Contact of The Pack

If you provide us with products or services or work for a supplier, we process your data for supplier management, based on the necessity to execute the agreement with the supplier. Without your data, we cannot fulfill the agreement.

Your personal data is retained for up to 10 years after the last delivery.

3.4 You Are a Visitor of The Pack Website

If you visit our website, we process your personal data to:

Respond to your inquiries or requests for information about our products and services.
Place and read cookies. For more information, please consult our cookie policy.

Your data is retained for up to 1 year after submitting your inquiry, request, or complaint.

3.5 You Are an Applicant at The Pack

If you apply for a job, we process your personal data for:

Application management and evaluation, as part of pre-contractual measures.
Recruitment pool, based on our legitimate interest in contacting you for future opportunities. You can object to being included in this pool at any time.

Your data is retained for up to 2 years after the application process ends.

3.6 In All Cases

In all cases, we may also process your personal data for:

Mergers and acquisitions, based on our legitimate interest in enabling such operations. Your data is retained for up to 3 years.
Dispute management, based on legal requirements and our legitimate interest in safeguarding our rights during disputes. Your data is retained for up to 10 years after the dispute ends.

In these cases, data may also be shared with:

Courts, lawyers, bailiffs, notaries, judicial experts, or other legal actors.
Judicial, police, or administrative authorities, as required by law or for the establishment, exercise, or defense of legal claims.

 

For questions or further details, feel free to contact us at thepack@thepack.be.